The guest feedback intelligence platform for hospitality.

Monitor reviews, collect private guest feedback and identify operational improvements that increase ratings, bookings and revenue.

Insightful Management Dashboard

Monitor reviews, trends, private feedback from your guests. Know exactly what needs to be addressed. Leverage advanced stay analytics to satisfy your guests and improve your properties.

5 Seconds Mobile Feedback

Your guests can give feedback on mobile in 5 seconds.
An unprecedented opportunity for you to convert complaints in happy stays! The tool that was needed to offer great hospitality.

  • Unified Review Monitoring

Unified Review Monitoring

Aggregate reviews from major platforms into a single dashboard.

Track:

  • Ratings
  • Full Reviews
  • Response Times
  • Platform Performance
  • Historical Trends

Private Guest Surveys

Collect structured feedback from guests before they leave public reviews.

Surveys can be sent, manually or automatically:

  • At check-in
  • Mid-stay
  • At checkout
  • Sondaggi Privati agli Ospiti
  • Admin Panel View of Guest Raised Issues and mobile feedback

Issue Reporting

Guests can easily report problems using one-click options.

  • Cleanliness issues
  • Staff issues
  • Anything else

Survey Analytics

Monitor survey scores and track trends over time.

  • Most frequent complaints
  • Areas needing improvement
  • Recurring operational issues
  • Guest Survey Analytics
  • Guest Survey Analytics

Guest Level Feedback and Timeline

View the detailed feedback submitted during each phase of their stay.

  • Satisfaction levels
  • Specific compaints
  • Suggestions for improvement

Performance Tracking

Monitor the evolution of your property’s performance.

  • Rating trends per platform
  • Response times to reviews
  • Property score evolution

Extensive Features Included in Every Plan

Unified Review Dashboard

All the reviews from multiple platform collected in your dashboard

Manage Multiple Properties

We have plans to cover from one Short Term Rental to multiple hotels

Real Time Private Feedback

Collect private feedback from your guests at check-in, mid stay and checkout

One Tap Feedback

Allow your guests to tell you if something is not ok with a tap on their smartphone

Per Platform Review Trends

Monitor public review trends and recent changes on multiple platforms

Detailed Phase Ratings

Know exactly how your property performs at check-in, mid stay and checkout over time

Per Phase Details

Browse comments left by your guests at each phase of their stay

Identify Recurring Issues

Easily understand which are the aspects that you should address quickly

Exact Feedback Mapping

Know exactly which feedback was left by which guest, so you can connect it to events of that stay

Clear Rating Visualization

View how your guests are rating their stays over time with a clear chart visualization

Review Management Time

Monitor how long it takes you to answer reviews and improve this over time

Choice of Automation

Ask your guest to give private feedback automatically or manually

Guest Management

Add guests one by one or batch upload a guest list

Preset Communications

Use preset message templates or customize them as you prefer

Public Review Invitations

Leverage ready-to-send messages to speed up public review collection

Guest Timeline

Know exactly where each guest is in their feedback journey and the feedback they have left so far

Multi Category Feedback

Ask feedback about the default categories or customize them for your properties

Clear Operational Insights

Get clear indications of what your gets don’t like and what they love

Multi Language Survey

Let your guests fill 10 second surveys in their own language from their smartphone

Multi Account Access

Manage everything from one account or organize your accounts by property

Start improving your guest reviews today.

Get Early Access

Frequently Asked Questions

Most review management tools help you monitor and respond to reviews after they have been published.

Stayvolution helps you collect private feedback during the stay, identify issues in real time, and take action before guests leave public reviews.

Surveys can be sent automatically at key moments of the guest journey, including check-in, mid-stay, and checkout, based on the property’s configuration or on the expected guest checkin and checkout date and time. Otherwise you can choose to send them manually to every guest in few clicks.

This allows you to understand the guest experience throughout the stay and not only after departure.

Yes. Guests can quickly report issues through the surveys using simple feedback options.

When a problem is reported, you can immediately identify the issue and take action while the guest is still on-site.

The platform aggregates reviews and ratings from major hospitality and short-term rental platforms active in Europe into a single dashboard, giving you a unified view of your online reputation.

The list of platforms is evolving over time.

Yes. You can manage multiple properties from a single account and compare performance across your portfolio. You can also create separate accounts for your team members and assign them to different properties.

As your business grows, additional properties can be added to your subscription.

The platform helps you identify recurring issues, guest satisfaction trends, service strengths, and operational areas that require improvement.

This allows you to make decisions based on real guest experiences rather than assumptions.

Yes. You can view the complete feedback history of each guest, including survey responses and any issues they reported during their stay.

Many negative reviews are caused by issues that could have been resolved during the stay.

By collecting feedback early and responding quickly, you can recover guest satisfaction before checkout and improve the likelihood of positive reviews.

Rating trends help you understand whether guest satisfaction is improving or declining over time.

By monitoring trends across platforms, you can measure the impact of operational changes and identify issues before they affect your reputation.

Yes. By engaging guests throughout their stay and providing a better experience, you create more opportunities for satisfied guests to share positive feedback publicly.

You can also decide to use Stayvolution to ask your guests to leave a public review and you can choose when this happens.

Yes. Stayvolution is designed for boutique hotels, independent hotels, serviced apartments, property managers, and short-term rental owners.

Setup takes only a few minutes. Once your property or properties are configured, you can begin collecting guest feedback and monitoring reviews immediately.

Industry research consistently shows that higher guest ratings lead to increased booking conversion, stronger pricing power, and higher revenue.

By helping you identify and resolve issues before they become negative reviews, Stayvolution helps improve the guest experience and supports long-term revenue growth.