Terms and Conditions

Last updated: April 27, 2026

1. INTRODUCTION

These Terms and Conditions (“Terms”) govern the access to and use of the Stayvolution platform (“Service”), provided by:

Stayvolution is currently being tested in a limited private beta with selected hospitality partners. The service is operated by the project founder during the beta phase.
Email: [email protected]

By accessing or using the Service, the user (“Customer”) agrees to be bound by these Terms.

2. DESCRIPTION OF THE SERVICE

Stayvolution is a software platform that enables hospitality operators to collect, manage, analyse, and act upon guest feedback, complaints, and experience data.

3. ELIGIBILITY

The Service is intended for:

  • businesses (hotels, property managers, short-term rental operators)
  • individuals acting in a professional capacity (e.g. hosts)

The Customer must be at least 18 years old.

4. ACCOUNT REGISTRATION

To use the Service, the Customer must create an account and provide accurate and complete information.

The Customer is responsible for:

  • maintaining the confidentiality of login credentials
  • all activities carried out under their account

5. SUBSCRIPTION AND BILLING

5.1 Subscription model

The Service is offered on a subscription basis, available in:

  • monthly plans
  • annual plans

All subscriptions are paid in advance.

5.2 Free trial

The Service may offer a free trial period.

If a free trial is active:

  • the Customer may be required to provide payment details at signup
  • no charge will be applied during the trial period
  • the first payment will be automatically charged at the end of the trial period
  • if the trial is shorter than required by the payment provider, the charge may occur immediately

5.3 Billing and renewals

  • Subscriptions renew automatically at the end of each billing cycle (monthly or annual)
  • Each renewal is charged in advance at the beginning of the new period
  • The Customer authorises the payment provider to charge the applicable fees automatically

5.4 Payment providers

Payments are processed through third-party payment providers.

Stayvolution does not store full payment details and is not responsible for errors or issues caused by such providers.

6. CANCELLATION AND TERMINATION

The Customer may cancel the subscription at any time.

  • Cancellation takes effect at the end of the current billing period
  • The Service will remain accessible until the end of the paid period
  • No partial refunds are provided

7. NO REFUNDS

All payments are non-refundable.

No refunds or credits will be provided for:

  • partial use of the Service
  • unused subscription periods
  • downgrades or cancellations

8. ACCEPTABLE USE

The Customer agrees not to:

  • use the Service for unlawful purposes
  • upload or process personal data without a valid legal basis
  • use the platform to send unsolicited or abusive communications
  • interfere with or disrupt the Service
  • attempt to access systems or data without authorisation
  • reverse engineer, copy, or exploit the platform

9. CUSTOMER DATA

The Customer retains ownership of all data uploaded to the platform.

The Customer is solely responsible for:

  • the accuracy of the data
  • the legality of the data collection and processing
  • compliance with applicable data protection laws

The Customer may input personal data relating to guests. In such cases:

10. DATA USAGE

The Service enables the Customer to access, view, and manage guest feedback, including individual messages, complaints, and requests submitted by guests.

Such data is made available to the Customer to allow them to:

  • respond to guest feedback and requests
  • address complaints
  • improve their services, operations, and guest experience

Stayvolution processes such data solely for the purpose of providing the Service, in accordance with the Data Processing Agreement (DPA).

Stayvolution may use data in aggregated and anonymised form for:

  • improving the Service
  • analytics and performance monitoring
  • product development

Such data will not identify any individual.

11. AVAILABILITY OF THE SERVICE

The Service is provided on an “as is” and “as available” basis.

Stayvolution does not guarantee:

  • uninterrupted or error-free operation
  • continuous availability of the Service

The Service may be modified, suspended, or discontinued at any time.

12. LIMITATION OF LIABILITY

To the maximum extent permitted by law:

  • Stayvolution shall not be liable for indirect, incidental, or consequential damages
  • Stayvolution shall not be liable for loss of profits, revenue, data, or business opportunities
  • Stayvolution shall not be responsible for decisions made by the Customer based on platform insights

In any case, the total liability of Stayvolution shall not exceed the amount paid by the Customer in the 6 months preceding the claim.

13. SUSPENSION AND TERMINATION

Stayvolution reserves the right to suspend or terminate access to the Service if the Customer:

  • violates these Terms
  • uses the Service unlawfully
  • creates risks for the platform or third parties

14. THIRD-PARTY SERVICES

The Service may integrate or rely on third-party services (e.g. payment providers, analytics tools, communication tools).

Stayvolution is not responsible for the operation or availability of such services.

15. DATA PROTECTION

Personal data is processed in accordance with:

  • the Privacy Policy
  • the Data Processing Agreement (DPA), where applicable

16. COOKIES

The Service uses cookies and similar technologies.

Cookie management may be handled through external consent management solutions.

Further details are provided in the Cookie Policy.

17. MODIFICATIONS

Stayvolution may update these Terms at any time.

Customers will be informed of material changes where appropriate.

Continued use of the Service constitutes acceptance of the updated Terms.

18. GOVERNING LAW AND JURISDICTION

These Terms are governed by Italian law.

Any dispute shall be subject to the exclusive jurisdiction of the Court of Florence , Italy.