REPUTATION MANAGEMENT FOR B&Bs & VACATION RENTALS
B&B Reputation Management Software for Airbnb & Vacation Rentals
Bring your reviews together and hear from guests before they leave.
Stayvolution helps B&Bs, guesthouses and vacation rental hosts bring reviews from multiple platforms into one place while collecting valuable guest feedback during the stay.
Find out what guests really think before checkout, while there is still time to make a difference.
By the time you see a negative review, it may already be too late
A guest can have a problem during their stay without telling you.
Maybe the room wasn’t as expected.
Maybe something wasn’t working.
Maybe the guest simply felt that something could have been better.
If you only hear about it after checkout, the first time you may see the problem is when it appears as a public review on Airbnb, Booking.com or another platform.
Stayvolution helps you move that conversation earlier.
Reviews are scattered
Your guests can leave reviews across different platforms. Stayvolution brings them together so you have a clearer view of your property’s reputation.
Guests don’t always complain
A guest may be unhappy without contacting you directly. Early feedback gives them an easier way to tell you when something isn’t right.
Public reviews come later
Once a negative experience becomes a public review, you can no longer change the guest’s experience that caused it.
The opportunity is to hear about problems before checkout.
Don’t wait for the review to find out how the stay went
Traditional review management starts after the guest has left.
Stayvolution helps you listen during the stay.
Guests can provide early feedback while they are still at your property. If something isn’t going well, you have an opportunity to understand the issue and take action before the guest checks out.
At the same time, Stayvolution collects your reviews from multiple platforms into one place, giving you a more complete view of your online reputation.
Three benefits
Hear earlier
Get feedback while the guest is still staying with you.
See everything together
Bring reviews from different platforms into one central place.
Act before checkout
When a guest raises an issue, you have an opportunity to address it before it potentially becomes a negative public review.
Catch problems before they become negative reviews
The earlier you know about a problem, the more opportunity you have to do something about it.
Step 1: Guest stays
The guest arrives and begins their stay.
Step 2: Guest gives feedback
Stayvolution gives you a way to collect feedback while the guest is still on property.
Step 3: You discover an issue
The guest can tell you what isn’t going well before checkout.
Step 4: You have an opportunity to intervene
You can address the situation while the guest is still staying with you, before it potentially becomes a negative public review.
The goal isn’t to hide negative reviews. It’s to discover problems early enough to improve the guest experience.
Monitor the reviews that matter
Your property’s reputation doesn’t live on a single website.
Guests may discover and review your B&B through Airbnb, Booking.com, Google and other platforms.
Stayvolution brings your reviews together in one place, making it easier to see what guests are saying about your property without having to constantly switch between different platforms.
One property. Multiple review platforms. One place to keep track of your guest reviews.
Airbnb
See your Airbnb reviews alongside the rest of your property’s feedback.
Booking.com
Keep your Booking.com reviews within the same overall reputation view.
Include your Google reviews in the bigger picture of your online reputation.
Tripadvisor
Include your Tripadvisor reviews in the overall view of your property.
The best time to discover a problem is before the guest checks out
A public review tells you what a guest thought about their experience.
Early feedback can tell you while there is still time to improve it.
That’s the difference between simply collecting reviews and actively listening to your guests during their stay.
A guest who is unhappy about something may not want to complain at the front desk or send a message.
Giving them an easy way to provide feedback can help you discover issues that might otherwise remain invisible until after checkout.
Before checkout:“Something isn’t right.”
Early feedback: “Now I know about it.”
Opportunity to act: “I can try to fix it.”
Guest experience: “The stay can still end differently.”
A simpler reputation management approach for B&Bs
See reviews in one place
Bring reviews from multiple platforms together so you don’t have to check each one separately.
Hear from guests earlier
Collect feedback while guests are still staying at your property.
Spot issues sooner
Identify problems that guests may not otherwise communicate directly to you.
Protect the guest experience
Get the opportunity to address problems before checkout, when you can still influence the experience.
Two sides of smarter reputation management
One helps you act before checkout. The other helps you understand your reputation after checkout.
Collect early feedback
Give guests an opportunity to tell you about their experience during their stay.
Bring reviews together
Collect reviews from multiple platforms into one central place.
Understand what guests are saying
Use both early feedback and public reviews to get a clearer picture of the guest experience.
A TYPICAL B&B SCENARIO
What happens when a guest has a problem?
Imagine a guest staying at a small B&B.
Everything seems fine from the host’s perspective.
But halfway through the stay, the guest isn’t completely satisfied with something.
Without early feedback, the host may never know.
The guest checks out, goes home and later leaves a negative review on a booking platform.
With Stayvolution, the guest has an opportunity to provide feedback during the stay.
The host discovers the issue while the guest is still there and has an opportunity to address it.
Built for B&Bs, guesthouses and vacation rentals
Reviews are scattered
Your guests can leave reviews across different platforms. Stayvolution brings them together so you have a clearer view of your property’s reputation.
Guests don’t always complain
A guest may be unhappy without contacting you directly. Early feedback gives them an easier way to tell you when something isn’t right.
Public reviews come later
Once a negative experience becomes a public review, you can no longer change the guest’s experience that caused it.
Don’t wait for the review to find out something went wrong.
Bring your reviews together.
Hear from guests earlier.
Get the opportunity to address problems before checkout.
Stayvolution helps B&Bs and vacation rental hosts take a more proactive approach to reputation management.