{"id":3,"date":"2026-03-09T06:48:15","date_gmt":"2026-03-09T06:48:15","guid":{"rendered":"http:\/\/stayvolution.com\/?page_id=3"},"modified":"2026-06-03T19:16:04","modified_gmt":"2026-06-03T19:16:04","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/www.stayvolution.com\/it\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"<style>.kb-row-layout-wrap.wp-block-kadence-rowlayout.kb-row-layout-id3_af1a97-bd{margin-top:0px;margin-bottom:0px;}.kb-row-layout-id3_af1a97-bd > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id3_af1a97-bd > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id3_af1a97-bd > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:1140px;margin-left:auto;margin-right:auto;padding-top:50px;padding-right:0px;padding-bottom:30px;padding-left:0px;grid-template-columns:minmax(0, 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kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column3_dbcb28-c8 > .kt-inside-inner-col{padding-top:0px;padding-right:170px;padding-left:170px;}.kadence-column3_dbcb28-c8 > .kt-inside-inner-col,.kadence-column3_dbcb28-c8 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column3_dbcb28-c8 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column3_dbcb28-c8 > .kt-inside-inner-col{flex-direction:column;}.kadence-column3_dbcb28-c8 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column3_dbcb28-c8 > .kt-inside-inner-col{background-image:url('https:\/\/wordpress-486734-1630132.cloudwaysapps.com\/wp-content\/uploads\/2020\/11\/dots-2.png');background-size:auto;background-position:83% 100%;background-attachment:scroll;background-repeat:no-repeat;}.kadence-column3_dbcb28-c8 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column3_dbcb28-c8{position:relative;}@media all and (max-width: 1024px){.kadence-column3_dbcb28-c8 > .kt-inside-inner-col{padding-right:30px;padding-left:30px;flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column3_dbcb28-c8 > .kt-inside-inner-col{padding-right:20px;padding-left:20px;flex-direction:column;justify-content:center;}.kadence-column3_dbcb28-c8{text-align:left;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column3_dbcb28-c8 inner-column-1\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading3_4b8442-83, .wp-block-kadence-advancedheading.kt-adv-heading3_4b8442-83[data-kb-block=\"kb-adv-heading3_4b8442-83\"]{margin-top:20px;text-align:center;font-size:50px;line-height:50px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading3_4b8442-83 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading3_4b8442-83[data-kb-block=\"kb-adv-heading3_4b8442-83\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading3_4b8442-83 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading3_4b8442-83[data-kb-block=\"kb-adv-heading3_4b8442-83\"] img.kb-inline-image{width:150px;vertical-align:baseline;}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading3_4b8442-83, .wp-block-kadence-advancedheading.kt-adv-heading3_4b8442-83[data-kb-block=\"kb-adv-heading3_4b8442-83\"]{font-size:var(--global-kb-font-size-xxl, 4rem);}}<\/style>\n<h1 class=\"kt-adv-heading3_4b8442-83 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading3_4b8442-83\">Privacy Policy<\/h1>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id3_8bf867-fd > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id3_8bf867-fd > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id3_8bf867-fd > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:1140px;margin-left:auto;margin-right:auto;padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id3_8bf867-fd > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id3_8bf867-fd > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id3_8bf867-fd > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id3_8bf867-fd alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column3_cf0244-e4 > .kt-inside-inner-col,.kadence-column3_cf0244-e4 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column3_cf0244-e4 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column3_cf0244-e4 > .kt-inside-inner-col{flex-direction:column;}.kadence-column3_cf0244-e4 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column3_cf0244-e4 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column3_cf0244-e4{position:relative;}@media all and (max-width: 1024px){.kadence-column3_cf0244-e4 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column3_cf0244-e4 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column3_cf0244-e4\"><div class=\"kt-inside-inner-col\">\n<p class=\"wp-block-paragraph\"><em>Art. 13 EU Reg. 2016\/679 \u2013 GDPR)<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Last updated: April 25, 2026<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. DATA CONTROLLER<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The Data Controller is:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Stayvolution is currently being tested in a limited private beta with selected hospitality partners. The service is operated by the project founder during the beta phase.<br>Email: <a>hello@stayvolution.com<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. PURPOSE OF THIS POLICY<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">This Privacy Policy explains how personal data is collected and processed when using the Stayvolution platform and related services.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Stayvolution is a SaaS platform for hospitality operators that enables the collection, management, and analysis of guest feedback and operational insights.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">3. ROLE UNDER GDPR<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Depending on the type of data processed, Stayvolution acts as:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">3.1 Data Controller<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>customer account management<\/li>\n\n\n\n<li>billing and contractual relationships<\/li>\n\n\n\n<li>website and platform usage data (for service operation, security, and improvement)<\/li>\n\n\n\n<li>marketing and communication activities<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">3.2 Data Processor<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">for personal data relating to <strong>Guests<\/strong> processed through the platform by Customers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In this case:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>the Customer acts as <strong>Independent Data Controller<\/strong><\/li>\n\n\n\n<li>Stayvolution processes such data as <strong>Data Processor under Art. 28 GDPR<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">The terms governing this relationship are defined in a separate Data Processing Agreement (DPA).<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">4. PERSONAL DATA WE COLLECT<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">4.1 Data relating to Customers<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We may collect:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>name and surname<\/li>\n\n\n\n<li>email address<\/li>\n\n\n\n<li>phone number<\/li>\n\n\n\n<li>business or residential address<\/li>\n\n\n\n<li>company name<\/li>\n\n\n\n<li>VAT number<\/li>\n\n\n\n<li>account credentials<\/li>\n\n\n\n<li>billing and payment data (via third-party payment providers)<\/li>\n\n\n\n<li>communication history with support<\/li>\n\n\n\n<li>technical data (IP address, device, browser information)<\/li>\n\n\n\n<li>platform usage data (logs, actions performed, timestamps)<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">4.2 Data relating to Guests (processed on behalf of Customers)<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Guests\u2019 personal data may be processed when Customers use the platform, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>name<\/li>\n\n\n\n<li>email address<\/li>\n\n\n\n<li>phone number<\/li>\n\n\n\n<li>reservation or stay details<\/li>\n\n\n\n<li>feedback, complaints, and messages<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">This data is provided and controlled by the Customer.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">4.3 Data provided directly by Guests<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Guests may submit:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>feedback<\/li>\n\n\n\n<li>complaints<\/li>\n\n\n\n<li>messages directed to accommodation providers<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">No account is required for Guests.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">5. PURPOSES OF PROCESSING<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">5.1 Customer data (Controller role)<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We process Customer data to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>provide and operate the platform<\/li>\n\n\n\n<li>manage accounts and authentication<\/li>\n\n\n\n<li>provide customer support<\/li>\n\n\n\n<li>handle billing and payments<\/li>\n\n\n\n<li>comply with legal obligations<\/li>\n\n\n\n<li>ensure security and fraud prevention<\/li>\n\n\n\n<li>improve platform functionality and performance<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">5.2 Guest data (Processor role)<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Guest data is processed exclusively to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>enable Customers to collect and manage feedback<\/li>\n\n\n\n<li>support complaint handling workflows<\/li>\n\n\n\n<li>provide analytics and reporting tools<\/li>\n\n\n\n<li>display insights within the platform<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">5.3 Marketing and communications<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Where permitted:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>send service updates and communications<\/li>\n\n\n\n<li>provide marketing content<\/li>\n\n\n\n<li>run advertising campaigns (Google, Meta, YouTube, Other)<\/li>\n\n\n\n<li>perform remarketing activities<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">5.4 Analytics<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We use analytics tools (e.g. Google Analytics, Matomo or similar) to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>analyse platform usage<\/li>\n\n\n\n<li>improve performance and user experience<\/li>\n\n\n\n<li>generate aggregated statistics<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">6. LEGAL BASIS<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Processing is based on:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>performance of a contract (Art. 6(1)(b) GDPR)<\/li>\n\n\n\n<li>legal obligations (Art. 6(1)(c) GDPR)<\/li>\n\n\n\n<li>legitimate interests (Art. 6(1)(f) GDPR), including security and service improvement<\/li>\n\n\n\n<li>consent (Art. 6(1)(a) GDPR), where required (e.g. marketing cookies or emails)<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">7. CUSTOMER RESPONSIBILITY FOR GUEST DATA<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Customers are responsible for ensuring that any Guest data processed through the platform is:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>collected in compliance with applicable data protection laws<\/li>\n\n\n\n<li>based on a valid legal basis under GDPR<\/li>\n\n\n\n<li>appropriately communicated to data subjects where required<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Further obligations are governed by the Data Processing Agreement between the Customer and Stayvolution<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">8. DATA RETENTION<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We retain personal data only for as long as necessary for the purposes described above:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customer account data: duration of contract + legal retention period (up to 10 years in Italy for accounting purposes)<\/li>\n\n\n\n<li>usage and technical logs: up to 24 months (unless required for security\/legal reasons)<\/li>\n\n\n\n<li>Guest data: retained according to Customer instructions and platform configuration<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">9. DATA SHARING<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Personal data may be shared with third parties acting as processors or service providers, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>hosting and cloud infrastructure providers (primarily EU-based)<\/li>\n\n\n\n<li>payment processors (e.g. Stripe)<\/li>\n\n\n\n<li>analytics providers (Google Analytics, Matomo, etc.)<\/li>\n\n\n\n<li>advertising platforms (Google, Meta, YouTube)<\/li>\n\n\n\n<li>CRM and marketing tools<\/li>\n\n\n\n<li>customer support and communication tools<\/li>\n\n\n\n<li>professional advisors (legal, accounting, tax, etc)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">All providers are bound by appropriate contractual and GDPR-compliant safeguards.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">10. INTERNATIONAL TRANSFERS<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Some service providers may be located outside the European Economic Area (EEA).<br>In such cases, personal data may be transferred outside the EEA where necessary to provide the Service.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">11. SECURITY MEASURES<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We implement appropriate technical and organisational measures to protect data, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>encrypted communications (HTTPS\/TLS)<\/li>\n\n\n\n<li>access control systems<\/li>\n\n\n\n<li>authentication and authorisation mechanisms<\/li>\n\n\n\n<li>logging and monitoring systems<\/li>\n\n\n\n<li>secure EU-based infrastructure where applicable<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">12. DATA SUBJECT RIGHTS<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Data subjects have the right to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>access their data<\/li>\n\n\n\n<li>rectify inaccurate data<\/li>\n\n\n\n<li>request deletion<\/li>\n\n\n\n<li>restrict processing<\/li>\n\n\n\n<li>object to processing<\/li>\n\n\n\n<li>withdraw consent where applicable<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Requests can be sent to: <strong><a>hello@stayvolution.com<\/a><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Where applicable, requests relating to Guest data may be redirected to the relevant Customer.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">13. COOKIES<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The platform uses cookies and similar technologies for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>essential functionality<\/li>\n\n\n\n<li>analytics<\/li>\n\n\n\n<li>marketing and advertising<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Full details are provided in the Cookie Policy.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">14. AUTOMATED PROCESSING<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The platform may use automated systems to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>categorise feedback<\/li>\n\n\n\n<li>analyse sentiment<\/li>\n\n\n\n<li>generate operational insights<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">These tools support decision-making but do not produce legal or similarly significant effects without human intervention.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">15. CHILDREN<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The service is intended for professional use and is not directed to individuals under 18 years of age.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">16. CHANGES TO THIS POLICY<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We may update this Privacy Policy from time to time. The last update date is at the top of this page.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">17. APPLICABLE LAW AND JURISDICTION<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">This Privacy Policy is governed by Italian law and EU GDPR regulations.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Any dispute shall be subject to the exclusive jurisdiction of the Court of Florence, Italy.<\/p>\n<\/div><\/div>\n\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Normativa sulla privacy Art. 13 Reg. UE 2016\/679 \u2013 GDPR) Ultimo aggiornamento: 25 aprile 2026 1. CONTROLLO DEI DATI Il Titolare del trattamento dei dati \u00e8: Stayvolution \u00e8 attualmente in fase di test in una beta privata limitata con partner dell\u2019ospitalit\u00e0 selezionati. Il servizio \u00e8 gestito dal fondatore del progetto durante la fase di beta. Email: hello@stayvolution.com 2. SCOPO DI QUESTA NORMA La presente Normativa sulla privacy\u2026<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"hide","_kad_post_layout":"fullwidth","_kad_post_sidebar_id":"","_kad_post_content_style":"unboxed","_kad_post_vertical_padding":"hide","_kad_post_feature":"hide","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-3","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Privacy Policy - Stayvolution<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.stayvolution.com\/it\/privacy-policy\/\" \/>\n<meta property=\"og:locale\" content=\"it_IT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Privacy Policy - Stayvolution\" \/>\n<meta property=\"og:description\" content=\"Privacy Policy Art. 13 EU Reg. 2016\/679 \u2013 GDPR) Last updated: April 25, 2026 1. DATA CONTROLLER The Data Controller is: Stayvolution is currently being tested in a limited private beta with selected hospitality partners. The service is operated by the project founder during the beta phase.Email: hello@stayvolution.com 2. 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